FAQ:
How much is shipping?
| Service |
Arrive Time |
First Pound |
Each Addit. Pound |
| UPS Ground |
5-7 Days |
$7.09 |
$0.71 |
| USPS First Class |
3-6 Days |
$3.25 |
$1.25 |
| USPS Priority |
2-3 days |
$6.95 |
$2.15 |
| USPS Express |
1-2 Days |
$17.95 |
$1.78 |
| International Mail |
5-10 days |
$8.95 |
$2.75 |
We cannot guarantee overnight delivery if order is received after 1:30 pm Pacific Time.
Do you ship internationally?
Yes we do, see chart above for rates.
Do you have a catalog that you can send me?
Sorry, but our inventory changes so often that we are unable to provide paper catalogs.
It has been a few days and my order still says Processing, what does this mean?
Sometimes we get backed up with orders and it can take a day or two to process them. We do not charge credit cards until merchandise ships so if we are unable to ship your order for any reason you will not be charged anything.
How long does it take to ship?
Most orders will ship out in 24-48 hours.
Do you deal in wholesale or bulk orders?
Yes we do, please email us at nick@bucklecity.com for more information.
Can I pick-up my order?
Sorry we can not do pick-up orders at this time.
What is your return policy?
You may return you items for a refund or exchange within 14 days of receiving the items as long as they are sent back in new and unused condition.
Why won't my credit card work?
Sometimes our system has problems with certain cards. If you continue to have problems try used Paypal to checkout. You don't need an account with them to pay with a credit card through their site. You can also try Google Checkout which also accepts all major credit cards.
Where is my order it has been several days.?
If you order has been delayed it may be because your item has shipped and it is simply taking a little longer than expected to arrive. Another explanation is that our stock levels where inaccurate and we are trying to restock your item to ship out. If we are unable to restock within a reasonable amount of time we will refund your money immediately.
How do I change my order?
Well if your order hasn't been shipped simply email us at: nick@bucklecity.com and we will see what we can do.
Do I get a tracking number?
Yes, on all domestic orders we give tracking numbers. Just log into your account to check the status of your order.
Do you accept cash or money order?
I am sorry we do not accept these payment methods at this time.
Are all of your products licensed?
We do our best to make sure that every product we carry is fully licensed and legal, if for any reason you believe a product we carry is an imitation or unlicensed please contact us IMMEDIATELY at nick@bucklecity.com. We have no interest in carrying knock-offs or lesser quality products. We take take this issue very seriously so please do not hesitate to contact us.
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